Privacy Policy

At Bhakthi Sweets, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make use of our services. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with a seamless and personalized experience, we collect various types of information:

1.1 Personal Information:
We collect personal information when you create an account, place an order, sign up for newsletters, or contact us for support. This information may include:

Name
Email address
Contact number
Shipping and billing address
Payment information (credit/debit card details)
Order history

1.2 Non-Personal Information:
We also collect non-personal information to help improve our services and website functionality. This includes:

Device and browser information
IP address
Pages visited on our website
Time and date of visits
Cookies and tracking technologies

2. How We Use Your Information

2.1 To Process Orders:
We use your personal information to process and deliver your orders, manage your account, and provide customer support.

2.2 To Communicate with You:
We use your contact details to send you order updates, promotions, and other communications that may interest you. You can opt-out of marketing emails at any time by clicking the “unsubscribe” link in any email.

2.3 To Improve Your Experience:
We analyze your browsing behavior to improve our website, enhance user experience, and personalize content and offers. This helps us tailor our products and services to better meet your needs.

2.4 To Secure Transactions:
We use the information provided during checkout to secure your payments and prevent fraudulent transactions. Payment details are handled by secure payment processors and are not stored on our servers.

2.5 Legal Obligations:
We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. Sharing Your Information

3.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers to assist with order fulfillment, payment processing, and website management. These service providers are obligated to protect your data and use it solely for the purposes for which it was shared.

3.2 Legal Compliance:
We may disclose your information if required by law, such as to comply with legal processes, prevent fraud, or protect our rights and safety.

3.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Security of Your Information

At Bhakthi Sweets, we take the security of your personal information seriously. We implement a variety of security measures, including encryption, to safeguard your data against unauthorized access, alteration, or disclosure.

However, please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

5.1 Cookies:
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep track of your cart, and analyze website traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect certain features of the website.

5.2 Tracking Technologies:
We may also use web beacons, pixels, and other tracking technologies to monitor the effectiveness of our marketing campaigns, gather information about user behavior, and improve our website.

6. Your Rights and Choices

6.1 Access to Your Information:
You have the right to access, update, or correct your personal information at any time. You can do so by logging into your account or contacting us directly.

6.2 Opt-Out of Marketing:
If you no longer wish to receive promotional emails, you can unsubscribe by clicking the link in the email. You can also contact us directly to request removal from our marketing list.

6.3 Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to have your data removed, you may contact us, and we will take appropriate steps to delete it, subject to legal requirements.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend that you review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such data from our records.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates to this policy will be posted on this page with the date of the latest revision. We encourage you to review this page periodically to stay informed about how we protect your information.